Terms & Conditions

Terms & Conditions of Ticket Booking

Transaction Fee
All online bookings are subject to a £3.15 transaction fee. All bookings over £8.00 made in person or via telephone are subject to a £2.12 transaction fee. This fee is applicable per booking, not per ticket. VAT is included in the price of all tickets purchased on our website or via the Box Office.

Levy

Is described as a ticket tax which covers, venue repair or replacement, front of house operation for example all  staffing costs needed to run an event this is charged at varied rates per ticket.

Refunds
In common with general theatre practice, we regret that tickets cannot be exchanged or refunded after purchase, except where a show is cancelled. We can accept your tickets for resale, but the venue’s unsold tickets will take priority.

Reservations
Tickets can be reserved for a period of 7 days. No unpaid reservations can be accepted in the 4 days prior to a performance. 

Latecomers
To avoid disturbing the audience and performers, latecomers to some shows may not be admitted until a suitable break in the performance.

Recording Devices
The use of cameras, video and audio recording equipment and mobile telephones is not permitted during performances.

Support Acts
Support acts are regularly used by promoters to start a show and warm up the audience for the main act. Bedford Corn Exchange does not always know at the time of going to press if a support act will be used. Patrons are therefore advised that support acts may be used at the discretion of the promoter. For further information patrons may enquire at the Central Box Office on the afternoon of the performance.

Please advise us of your access requirements when booking.

Terms & Conditions of Hire

When booking the venue we require all hirers to read, understand and sign a copy of our Conditions of Hire. For a complete copy of our Conditions of Hire please click here.

Below are some of the key areas of the Conditions of Hire that you may wish to read before contacting us regarding venue hire:

• Who can hire the venue and who must be present at the function or event.
• Cancelling a booking.
• What cannot be brought into the venue without prior permission – for example fireworks or live animals.
• Stewards and door security.
• Specific requirements for certain types of events, for example Child Performance Licence requirements.
• Bar services, corkage charges and catering.
• Sound and lighting services.
• Legal obligations, insurance and liabilities.