Terms & Conditions
Transaction Fee
All online bookings are subject to a £3.15 transaction fee. All bookings over £8.00 made in person or via telephone are subject to a £2.12 transaction fee. This fee is applicable per booking, not per ticket. VAT is included in the price of all tickets purchased on our website or via the Box Office.
Refunds
In common with general theatre practice, we regret that tickets cannot be exchanged or refunded after purchase, except where a show is cancelled. We can accept your tickets for resale, but the venue’s unsold tickets will take priority. A charge of £1.00 will be made if tickets are sold on your behalf.
Reservations
Tickets can be reserved for a period of 7 days. No unpaid reservations can be accepted in the 4 days prior to a performance.
Latecomers
To avoid disturbing the audience and performers, latecomers to some shows may not be admitted until a suitable break in the performance.
Levy
Is described as a ticket fee which covers, venue repair or replacement, front of house staffing and any other costs needed to run an event this is charged at varied rates depending on demand for the event.
